Throughout the U.S., Canada, and the Caribbean we offer a family of full-service real estate and financial services companies, We can help customers buy and sell both residential and commercial real estate, and streamline the delivery of mortgages as well as assist with a recent "Credit Restoration" program in the U.S. Today, we continue to refine our approach in response to the changing needs and concerns of people like you.
Our goal is to satisfy all of our customers' financial needs, help them succeed financially, be the premier provider of financial services building long term relationships. We want to be known by our customers as a financial partner, for outstanding service and sound financial advice, satisfying all of their financial needs, helping them succeed financially. Our customers—external and internal—are our friends. They’re the center of everything we do. We make decisions from the customer’s perspective. We want them to feel a part of our team. We want them to rave about our service to their families and friends. The greatest honor a customer can pay us is to give us more of their business. Our customers will see us a diverse financial services company, able to satisfy all their financial needs. They’ll come to us and stay with us because we have the best people, give them the most choices, and because the more business they bring us the better deal and more value they’ll get. They’ll say, “We want to do all our financial business with the Turnercompanies.
Information is key to helping customers succeed financially. Our customers see us as one brand not a bunch of separate businesses. Customers come to us because they expect our businesses to work together to help them with all their financial needs. They expect and deserve a better deal when they give us more of their business.
We want the experience we provide our customers to exceed their expectations all the time. We want to surprise and delight customers with such great service that they’ll recommend us to their friends and relatives.
We can pride our consultants on the following;
* Value and reward, open, honest, two-way communication.
* Be accountable for, and proud of, your conduct and your decisions.
* Only make promises you intend to keep — do what you say you’ll do.
* If things change, let people know.
* Avoid any actual or perceived conflict of interest.
* Comply with the letter and the spirit of the law.
Consider the customer in all we do:
* Exceed the expectations of internal and external customers—surprise and delight them.
* Do what’s right for the customer.
* Talk and act with the customer in mind.
* Build long-term customer relationships.
* Treat customers with care.
We guarantee effective and knowledgeable representation for you and your business. Our reputation and history of success with our clients and their business needs speaks for itself. There's no substitution for the best.
TURNER FINANCIAL GROUP